RETURNS AND REFUNDS
The deadline for requesting a return on an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. We abide by UK law. For more information about your rights to a return or refund in the UK please visit https://www.gov.uk/accepting-returns-and-giving-refunds
In order to exercise your right of return, you must inform us of your decision by means of a clear statement.
You must inform us of any issues on the contact page
US and Overseas
We do not accept returns or exchanges in the US or overseas. You must contact us and send us a picture of proof of the damage and we will assess the situation.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The goods have not been used
You must pay for the shipping and choose the shipping provider. We will arrange a solution once the item has been delivered back to us and we are able to asses the situation
If you have received damaged goods you must send proof of damage via email and we will consider a refund
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The goods that have been damaged by the buyer
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us via the contact page.
